SDI Maintenance and Technical Support Agreements

1. Users are entitled to the following:
   
   
   1. Reasonable technical support via e-mail and reasonable telephone support if e-mail cannot be used.
   
   
   
   2. Product updates. This agreement entitles users at any time to download and use the latest version of the product.
   
   
   

2. Technical support is provided without additional charge.
   
   
3. SDI frequently announces maintenance updates and periodically announces major release level changes. You are encouraged to regularly visit our web site for the latest announcements. One calendar year after a new major release level becomes generally available, all older release levels become non-current and cease to be supported under SDI's standard Technical Support facilities described above.
   

Please refer to SDI's License Agreement for SDI's exclusive terms and conditions of use and sale.